PURPOSE
By enabling participants to recognize their roles within the conflicts they experience, it aims to contribute to their development of solutions to conflicts and to exhibit more effective approaches.
CONTENT
+ What is conflict? Basic concepts and definitions
+ Conflict factors
+ Structural, individual and communication-based causes
+ Types of conflict
+ Determining conflict styles with the Thomas-Kilmann Conflict Mode Instrument
+ Factors affecting conflict management
+ Conflict management strategies
+ Essential skills for understanding the need behind positions: effective questioning and deep listening
+ Prioritization of factors causing conflict
+ Recommendations for structural factors
+ Recommendations for individual factors
+ Recommendations for communication-based problemsPURPOSE
To enable participants to recognize their roles in the conflicts they experience, and to contribute to their development of solutions in the face of conflicts and to their ability to demonstrate more effective approaches.
CONTENT
+ What is conflict? Basic concepts and definitions
+ Conflict Factors
+ Structural, Individual and Communication-based
+ Types of Conflict
+ Causes and types of conflict
+ Determining conflict styles with the Thomas-Kilmann Conflict Mode Instrument
+ Factors Affecting Conflict Management
+ Conflict Management Strategies
+ Core skills needed to understand the need behind the position: effective questioning and deep listening
+ Ranking of Factors Causing Conflict by Importance
Recommendations regarding structural factors
Recommendations regarding individual factors
Recommendations regarding communication-based problems
